What can you learn from Zappos?

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Edit | Settings | DeleteWith 2009 revenues of $24.5 billion, 31,200 employees in 2010, and plans to hire 2,800 more employees in 2011, one would have to admit that Zappos is doing something right.  Zappos' stated goal is to "provide the best service in the industry."  Millions of happy customers would say they deliver.

Their company culture is legendary.  Says CEO Tony Hsieh, "It's about giving employees permission and encouraging them to just be themselves."  They are so serious about making sure that all employees are a good fit that they offer $3000 to anyone who who wants to quit after their first week of training, no strings attached.  Over 97% turn down the offer.  According to their website, the ten core valuesthey live by are

1. Deliver WOW through service
2. Embrace and drive change
3. Create fun and a little weirdness
4. Be adventurous, creative, and open-minded
5. Pursue growth and learning
6. Build open and honest relationships with communication
7. Build a positive team and family spirit
8. Do more with less
9. Be passionate and determined
10. Be humble

Our coaching programs are designed to help you look at ways to engage your employees and create your own winning culture.  And then we take it one step further by helping you build a plan of action to implement and integrate those new ideas.